Help Desk Support

Help desk is a team of technicians who are available to assist with any IT-related issues and questions, via phone, email, text, online chat, etc.


It is the responsibility of a help desk tech to track end-user issues, usually using a ticketing application, to record: who is reporting the issue, what the problem is, troubleshooting notes, and record the resolution for future use. Techs are highly skilled in a range of technical, hardware, and software methods.


Why Add a Help Desk Staff to Your Business?


In today's fast paced world of technology, it is beneficial to have someone only a phone call or text message away, who can help you navigate the ever-changing landscapes of hardware and software. An efficient help desk helps businesses to decrease downtime incurred by technical issues, and helps end users focus on helping your company reach its goals.

Benefit From netEffx's Expertise


For over 25 years, netEffx Inc. has provided reliable help desk support in the Hudson Valley. Experienced netEffx specialists assist a variety of educational institutions, utility companies, municipalities, and other for profit and non-profit organizations with their IT needs.

Our accomplished staff is skilled in the setup and configuration of desktops, laptops, and mobile devices, software installation and configuration, and troubleshooting any challenges that arise. In addition, we have the knowledge and know-how to diagnose and resolve issues within a corporate Windows environment, various file management systems, printers, networks & communications, and more.


Whether staffing your corporation's help desk or bringing on someone to fill a niche role in your current help desk, netEffx can help. Complete the form or call 845-454-2027 to schedule a consultation.

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