Help Desk Staffing & Support
A help desk is a team of technicians who are available to assist with any IT-related issues and questions, via phone, email, text, online chat, etc.
It is the responsibility of help desk techs to track end-user issues, usually using a ticketing application, to record:
- who is reporting the issue
- what the problem is
- troubleshooting notes
- resolution documentation for future use
Our techs are highly skilled in a range of technical, hardware, and software methods.
Why Add a Help Desk to your Business?
In today’s fast-paced world of technology, it is beneficial to have someone only a phone call or text message away, who can help you navigate the ever-changing landscapes of hardware and software. An efficient help desk benefits businesses by decreasing downtime caused by technical issues and supports end users to focus on reaching your company’s goals.
Benefit From netEffx’s Staffing Experience
For over 25 years, netEffx Inc. has provided reliable help desk support in the Hudson Valley. Experienced netEffx specialists assist a variety of educational institutions, utility companies, municipalities, and other for profit and non-profit organizations with their IT needs.
Our accomplished staff is skilled in the setup and configuration of desktops, laptops, and mobile devices, software installation and configuration, and troubleshooting any challenges that arise. In addition, we have the knowledge and know-how to diagnose and resolve issues within corporate Windows environments, various file management systems, printers, networks & communications, and more.
Whether staffing your corporation’s help desk or bringing on someone to fill a niche role in your current help desk, netEffx can help. Contact us or call 845-454-2027 to schedule a consultation.